Employment Opportunities

Title: Utility Billing Clerk, Finance Department
Classification:     Clerical
Pay Grade/Salary Range:  12 / $27,214.92 - $38,453.97 (Salary)
Supervised By:   Director of Finance
 
Major Duties and Responsibilities
  • Provides administrative support to utility department
    • Creates and maintains utility customer accounts
    • Completes all data entry of applications, cancellations, and payments in utility billing program
    • Maintains multiple Excel spreadsheets
    • Assists with monthly utility billing
    • Addresses customer inquiries and / or complaints
    • Coordinates customer account adjustments
    • Works closely with the Public Works Department personnel regarding utility service actions
    • Assists customers with application/cancellation processes
  • Serves as liaison with customers concerning utility disconnects
    • Collects and properly documents deposits
    • Assists with mailing of reminder notices
  •  Provides administrative support as needed for other departments
    • Greets, assists and directs customers and general public
    • Records receipts for other departments as needed
    • Occasionally dispatched to other departments to handle office functions
    • Answers and directs telephone calls
    • Helps constituent walk-ins
    • Provides documentation to department heads and other appropriate personnel
    • Performs other duties as directed
 
 Knowledge, Skills and Abilities
  • Utility billing systems.
  • Billing and collections procedures.
  • City work order system and procedures.
  • Computer skills to include knowledge of Excel and Word.
  • Filing systems and management.
  • Policies and procedures for handling cash.
  • Proper grammar and the use of English in speaking and writing.
  • Mathematical skills, including addition, subtraction, division and multiplication.
  • General functions and operations of municipal government.
  • Properly manage and handle cash according to city cash handling policies.
  • Be eligible for a surety bond, including employee errors and omissions.
  • Reconcile financial records and documentation.
  • Strong organizational skills.
  • Use various pieces of office equipment, including typewriters, photocopiers and facsimile machine.
  • Accurate typing and data entry using a personal computer and 10-key.
  • Use a multi-line telephone system to answer and transfer calls.
  • Maintain confidentiality.
  • Proofread reports accurately.
  • Use common sense.
  • Attention to detail.
  • Complete detailed work accurately.
  • Work effectively with a wide range of people.
  • Meet specified deadlines.
  • Prioritize daily work flow.
  • Work as a team member with other employees.
  • Communicate effectively with others, both verbal and written.
  • Work independently when necessary.
  • Handle multiple tasks simultaneously with frequent interruptions.
  • Deal with others in a professional manner.
  • Maintain professional composure in heated situations.
  • Follow departmental and City policies and procedures.
 
Minimum Requirements
  • The person in this position must have a High School diploma or its equivalent and a minimum of three (3) to five (5) years of business office experience.  Municipal experience and/or knowledge of Incode Software is a plus but not necessary.  Must have computer skills.
 
Special Conditions
CANDIDATES MAY BE REQUIRED TO SUBMIT TO A BACKGROUND INVESTIGATION

  • This position requires the employee to be on the job a minimum of eight (8) hours per day, five (5) days per week and may also require overtime
  • This employee must possess a valid State Driver’s License
  • This position has a probationary period of a minimum of six (6) months and may be extended not more than three (3) months by mutual agreement
To apply for this position please send cover letter and resume to:
Carolyn Halverson
PO Box 187
224 W. Jackson
Willard, MO 65781
(417) 742-3033
cfo@cityofwillard.org
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Seasonal Parks & Rec Positions

Willard Parks & Rec has part time and seasonal employment opportunities that can be found by going to www.willardparks.com and clicking on employment!
Mail, fax or drop off the completed application and release form to:
Submit applications to:
Jennifer Rowe
PO Box 187
224 W. Jackson
Willard, MO 65781
(417) 742-5302
clerk@cityofwillard.org
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Mailing Address:
City Clerk
P.O. Box 187
Willard, MO 65781
City Hall:
224 W Jackson St.
Willard, MO 65781
Fax:
417-742-5333