Utilities Department

High water bill? Click on the button below to learn more about what high water usage means and how to trouble shoot for the common problems.
ATTENTION PHONE SCAM: There have been multiple calls of individuals pretending to be City Employees. 
If you receive a phone call from the City of Willard, and are unsure of the individual calling, please DO NOT give them any information over the phone.
If you have received a phone call that you feel may be malicious please call us at (417) 742-3033 and we will verify if this is correct.  
Billing Cycle
  • 25th of the month: Bills are mailed.
  • 10th of the month: Bills are due.  A 10% penalty is added onto bills paid after the 10th.
  • 13th of the month: Cutoff notices mailed with a specified disconnection date.
  • Monthly disconnection: Service disconnected for non-payment of past due bill - additional non-payment penalty of $50 will be charged.

New Customers: No connections can be made on the day service is applied for. Service will be connected the following business day. To apply for service, new customers must:
  • complete an application for service at City Hall
  • provide a deposit ($100 or $200 depending on a delinquency check)
  • present a photo I.D. of both primary and co-applicant

Residential Charges
  • Water Service: $13.89 for the first 1000 gallons, $2.60 per 1,000 gallons thereafter
  • Sewer Service: $26.21 as a base rate and $5.85 for every 1,000 gallons of the average
Rural Charges
  • Water Service: $15.12 for the first 1000 gallons, $2.84 per 1,000 gallons thereafter
  • Sewer Service: $28.52 as a base rate and $6.36 for every 1,000 gallons of the average

IF YOU HAVE QUESTIONS REGARDING YOUR BILL OR ACCOUNT, YOU MAY CONTACT THE UTILITY DEPARTMENT AT (417) 742-3033, OR EMAIL UTILBILLING@CITYOFWILLARD.ORG OR UTILITYCLERK@CITYOFWILLARD.ORG.

THANK YOU!